We at Spyder Forensics, LLC. (“Spyder Forensics“, “we”, “us”, “our”) have long recognized that individuals with whom we conduct business value their privacy and we respect your right to privacy. As you know, to conduct global business in this increasingly electronic economy, the collection of personal information is often necessary and desirable. This Privacy Notice (the “Notice“) describes the ways your personal data is collected and used through our websites:
Spyder Forensics is the data controller of the personal data we collect via the Website. Spyder Forensics, LLC (“we”, “us”, “our”) is the data controller for the purposes of the personal data we collect via the Website and for the performance of the services offered through the Website. We are based at 113 Hilltop Drive, Fairmont, WV 26554, USA.
DATA PROTECTION OFFICER AND EUROPEAN REPRESENTATIVE
To communicate with our Data Protection Officer, please email GDPR@SpyderForensics.com. If you have any questions or requests concerning your personal data or about our privacy practices and policies, you may contact our Data Protection Officer, at: GDPR@SpyderForensics.com
PERSONAL DATA WE COLLECT
We collect information you provide us voluntarily and knowingly. You are not legally required to provide us with your information.
We collect the following information you provide us during the registration process: full name, email address, the company you represent, your job role and your address (or the address of the company you represent). When you register to any of our training classes, we also collect information about your progress and achievements in training classes and payment information. We refer to this as “Registration Information”.
Once you submit an inquiry through the various forms on our Website, we will ask you to provide us the following information: full name, email address, business phone number, country, your job role, the company you represent and any other information you choose to share with us (“Inquiry Information“).
You do not have a legal duty to provide the information, and providing it, is subject to your willing consent. However, there are areas of the Website and parts of the Products that require the use of Information to complete their customization functions, and such may not be available to those choosing not to reveal the information requested.
We also collect analytical information about your use of the Website.
When you visit our website, we will record and collect certain information in relation to your visit and use of the Website, including: IP address from which you accessed the Website, time and date of access, type of browser used, language use, links clicked, and actions taken while browsing the Website, preferences while using the Website, and feedback regarding our solutions or services (“Analytical Information“)
The overall personal data outlined above will be referred to as the “Information“.
HOW WE USE PERSONAL DATA
We use Registration Information to fulfill the service you have requested.
We use the Registration Information we collect from you to provide and administer products and services requested (the “Products“), such as: training requests, professional services, and service requests.
The legal basis under EU law for collecting and processing your Registration Information is its necessity for the fulfillment of a contract between you (or, the customer you represent) and Spyder Forensics, or to take steps ahead of the fulfillment of a contract.
We use Inquiry Information to identify and contact you.
We will use your Inquiry Information to contact you about your inquiry.
The legal basis under EU law for collecting and processing your Inquiry Information is its necessity for the provision of feedback, comment or service in response to your inquiry and the performance of the service you requested within your inquiry (i.e. training, support, etc.).
We use your Information for profiled marketing purposes.
If you indicate your consent, we will use the Registration Information and Inquiry Information, as well as your buying trends and customer profile to send you email communications about Spyder Forensics products and services that we believe are suitable to you.
You may opt-out from our profiled marketing by sending an email to GDPR@SpyderForensics.com.
You may ‘opt-out’ of using your profiled data for promotional communications at any time by sending an email to our support service at: GDPR@SpyderForensics.com. By doing so, Spyder Forensics will only delete the Information which is required to contact you for promotional communications, while the rest of the Information you submitted to us which is necessary in order to provide you with the Products will continue to be processed.
The legal basis under EU law for collecting and processing your contact information for profiled marketing purposes is your explicit consent.
We use Analytical Information to improve and enhance the Website and our services.
We use Analytical Information to improve the Website and to enrich the content on the Website and the services we offer to customers. We also use the Analytical Information to adapt the Website, its content, and services to users’ preferences.
The legal basis under EU law for processing and collecting Analytical Data is our legitimate interests in operating our website, ongoing management of our business and business development.
WHEN AND HOW WE SHARE PERSONAL DATA WITH OTHERS
We will not share your information with third parties, except in the events listed below or when you provide us your explicit and informed consent
We share your Information with our subsidiaries.
We will share your Information with members of our family group of companies, who help us process the data for the purpose set out above.
We share your Information with our service provider helping us operate our business, the Website, and the Products.
We will share your personal information with our service providers who assist us with the internal operations of our Website and the Products. These companies are authorized to use your personal information only as necessary to provide these services to us and not for their own promotional purposes. We do not sell your personal information to third parties.
We will share your Information with competent authorities if you violated the terms of your engagement with Spyder Forensics.
We will share your Information if we are legally required.
If we are required to disclose your information by a judicial, governmental or regulatory authority.
We will share your Information with third-party in any event of a change in Spyder Forensics structure.
If the operation of the Products is organized within a different framework or through another legal structure or entity (such as due to a merger or acquisition, we will share your information to enable the structural change.
SECURITY AND DATA RETENTION
We will retain your personal information until you ask to delete it, and as required for record-keeping matters.
We retain personal data until you ask to delete it. Yet we will retain your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We implement measures to secure your Information.
We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. However, these measures do not provide absolute information security. Therefore, although efforts are made to secure your personal information, it is not guaranteed, and you cannot expect that the Service will be immune from information security risks.
INTERNATIONAL DATA TRANSFERS
We will perform international transfer of your Information only in accordance with applicable data protection laws.
Spyder Forensics is based in the USA. Information we collect from you will be processed in the USA, which is recognized by the European Commission as having adequate protection for personal data.
If we will transfer your Information from within Europe to a jurisdiction outside of Europe, it will be done to a country or company which has been deemed to have an adequate level of data protection by the EU Commission, or under the terms of a data transfer agreement which contain standard data protection contract clauses with adequate safeguards determined by the EU Commission.
YOUR EU RIGHTS
You have the right to access, update or delete your Information and obtain a copy of your Information.
If you are in the EU, you may ask to access the personal information about you that is stored in our systems, or have us update, correct or delete such information. You are also entitled to obtain from us your information (excluding data we obtained from other sources) in a structured, commonly used and machine-readable format, and have the right to transmit those data to another data controller. If you wish to exercise any of these rights, contact us at GDPR@SpyderForensics.com
You have a right to submit a complaint to the relevant supervisory data protection authority.
Subject to applicable law, you have the right to lodge a complaint with your local data protection authority. If you are in the EU, then according to Article 77 of the GDPR, you can lodge a complaint to the supervisory authority, in particular in the Member State of your residence, place of work or of an alleged infringement of the GDPR. For a list of supervisory authorities in the EU, click here.
You must be 18 years of age or older in order to use the Service.
The Service is not intended for minors under the age of 18. IF YOU ARE UNDER THE AGE OF 18 YOU MAY NOT USE THE SERVICE IN ANY WAY.
CHANGES TO THIS PRIVACY NOTICE
If we will change this Notice, we will provide you notice of such change through the Website interface or by sending you an email notice.
From time to time, we may change this Notice. If you are a registered user, we will provide you notice of such changes through the Website interface or by sending you an email notice. In case of legal requirement, we may also introduce immediate changes to the Notice and require that you accept them. In any event, if you do not consent to the amended Notice, we may terminate your user account. The latest version of the Notice will always be accessible on the Website.
Last Update: January 20, 2022